Ticketquackster is the debba

cocotel · Post by **cocotel** » September 17, 2007 8:08 am

So our tickets for Tampa show up on Thursday. Great!! Until I open the envelope to see that the tickets I ordered for the show on the 3rd are actually for the show on the 1st.
Email confirmation from ticketmaster, order #, everything clearly shows they were ordered for the 3rd. So I figure, no problem, this will be easy to fix. Not at all!!
They insist it was a "glitch" in my computer even with the email confirmation sent to me from them.
I've spoken to four people there who say there's nothing they can do with this last comment, "Sorry, but that show's already sold out anyhow."
Anyone else ever have this kind of thing happen?

We're still heading down for the show. We'll just figure it out when we get there.

Dezdmona · Post by **Dezdmona** » September 17, 2007 8:12 am

Sounds like it is THEIR computer with the glitch and they should make good on what THEIR computer told you.

sunseeker · Post by **sunseeker** » September 17, 2007 8:13 am

Print off everything and threaten to report them to the Better Business Bureau!

12vmanRick · Post by **12vmanRick** » September 17, 2007 8:20 am

they s***

freaky4tiki · Post by **freaky4tiki** » September 17, 2007 8:57 am

I'm really good at giving people an earful-- can I call someone for you? did you ask to speak to everyone's boss? what is it about CUSTOMER SERVICE that makes people think it's NOT about the CUSTOMER???? ooooohhh today would be a GREAT day for giving ticketbastard he11.

is there a ticket exchange thread? I was able to scoop up seats to Nissan this year that way.

cocotel · Post by **cocotel** » September 17, 2007 9:54 am

Faxed them the copy of the email they sent me and sent it back via email about an hour ago.
Just got off the phone with a rep who told me to sit tight while she found me some tickets for the 3rd.
We shall see.

balcony girls · Post by **balcony girls** » September 17, 2007 10:04 am

cocotel wrote:Faxed them the copy of the email they sent me and sent it back via email about an hour ago.
Just got off the phone with a rep who told me to sit tight while she found me some tickets for the 3rd.
We shall see.

. .YAY . . .THAT'S what Customer Service is suppose do . . ! !

. .got my phins crossed for ya. . ! !

freaky4tiki · Post by **freaky4tiki** » September 17, 2007 10:30 am

cocotel wrote:Faxed them the copy of the email they sent me and sent it back via email about an hour ago.
Just got off the phone with a rep who told me to sit tight while she found me some tickets for the 3rd.
We shall see.

EXCELLENT!!!!!

pbans · Post by **pbans** » September 17, 2007 10:33 am

That's CRAZY......hope they work it out in your favor!
Geez.....I better go look at my Vegas tickets a little closer!

chippewa · Post by **chippewa** » September 17, 2007 10:37 am

Don't you love companies, that when presented with clear evidence of their mistakes, have the audacity to tell you that the error is yours.

CaptainP · Post by **CaptainP** » September 17, 2007 10:39 am

freaky4tiki wrote:I'm really good at giving people an earful-- can I call someone for you? did you ask to speak to everyone's boss? what is it about CUSTOMER SERVICE that makes people think it's NOT about the CUSTOMER???? ooooohhh today would be a GREAT day for giving ticketbastard he11.

is there a ticket exchange thread? I was able to scoop up seats to Nissan this year that way.

I like to ask for the person's boss. When he/she gets on the line, I just immediately say, "You are (Susan)'s boss? Great. Get me YOUR Boss!!!"...even if they don't, it lets them know just how p*** I am.

STL PARROTHEAD · Post by **STL PARROTHEAD** » September 17, 2007 11:13 am

oh, Albert.... I hope everything goes well for ya!! my fingers are crossed!

hey, maybe you'll get the tix for the 3rd....AND get to keep the ones for the 1st!!!!

12vmanRick · Post by **12vmanRick** » September 17, 2007 3:07 pm

I'd still write a letter of complaint to everyone I could think of.

bubba phan · Post by **bubba phan** » September 17, 2007 3:39 pm

cocotel wrote:Faxed them the copy of the email they sent me and sent it back via email about an hour ago.
Just got off the phone with a rep who told me to sit tight while she found me some tickets for the 3rd.
We shall see.

Maybe this will turn out to be one of life's happy little accidents, Albert, and y'all wind up with tickets that are front and center! It's all about the karma, ya know.....and the way I figure, your's should be pretty dang good!

docandjeanie · Post by **docandjeanie** » September 17, 2007 3:43 pm

bubba phan wrote:
cocotel wrote:Faxed them the copy of the email they sent me and sent it back via email about an hour ago.
Just got off the phone with a rep who told me to sit tight while she found me some tickets for the 3rd.
We shall see.
Maybe this will turn out to be one of life's happy little accidents, Albert, and y'all wind up with tickets that are front and center! It's all about the karma, ya know.....and the way I figure, your's should be pretty dang good!

agree with Bubbaphan. Keeping fingers crossed for you. Maybe, we should all check our tickets...

Gypsy In The Palace · September 17, 2007 11:08 pm

Hope this all works out in the long run for you.

After reading your post, I just went and pulled my Vegas tickets to check the dates on all of them! Then, I checked my plane reservations to be sure they were for the right dates and the right cities! Then, I checked my hotel reservations to be sure they were for the right dates!

Not that I had not done all that several times already, but I did it again!

Gypsy In The Palace · September 17, 2007 11:24 pm

chippewa wrote:Don't you love companies, that when presented with clear evidence of their mistakes, have the audacity to tell you that the error is yours.

It really is amazing, isn't it? Most of the time when a client calls me thinking there is a mistake, I have to look into it more. So, I'll just listen to their concerns and tell them that I'll get back to them. Once I'm able to look into it, if it turns out that I'm right, I'll call them back and present them with the evidence. Most of the time, they'll then figure out that I'm right without me having to directly tell them. I will only directly tell them that they're wrong if I absolutely have to--and even then, I'll do it with tact.

But, if it turns out that I'm wrong, I'll call back apologizing and offering to fix the problem for them. A few months ago, when I acidentally sent a report to a client with some bad information, I took part of my lunch hour to go down to her office and take her a corrected report. She was out of the office at the time, so I left it with the lady at the front desk. I called back that afternoon to be sure she had gotten it, and she said that she had, and she thanked me a million times over for fixing it. I think it was one of those times when my mistake actually improved our business relationship because she was so glad that I did that for her.

It really is not that hard to do the right thing. It's sad that so many people can't.

pbans · Post by **pbans** » September 17, 2007 11:26 pm

Gypsy In The Palace wrote:
chippewa wrote:Don't you love companies, that when presented with clear evidence of their mistakes, have the audacity to tell you that the error is yours.
It really is amazing, isn't it? Most of the time when a client calls me thinking there is a mistake, I have to look into it more. So, I'll just listen to their concerns and tell them that I'll get back to them. Once I'm able to look into it, if it turns out that I'm right, I'll call them back and present them with the evidence. Most of the time, they'll then figure out that I'm right without me having to directly tell them. I will only directly tell them that they're wrong if I absolutely have to--and even then, I'll do it with tact.

But, if it turns out that I'm wrong, I'll call back apologizing and offering to fix the problem for them. A few months ago, when I acidentally sent a report to a client with some bad information, I took part of my lunch hour to go down to her office and take her a corrected report. She was out of the office at the time, so I left it with the lady at the front desk. I called back that afternoon to be sure she had gotten it, and she said that she had, and she thanked me a million times over for fixing it. I think it was one of those times when my mistake actually improved our business relationship because she was so glad that I did that for her.

It really is not that hard to do the right thing. It's sad that so many people can't.

I think if more businesses would realize this, they'd be better off.
Mistakes happen....it's how you deal with them that separates the good from the bad.....of course, ticketmaster is sort of a horse of a different color anyway....

chippewa · Post by **chippewa** » September 17, 2007 11:46 pm

pbans wrote: I think if more businesses would realize this, they'd be better off.
Mistakes happen....it's how you deal with them that separates the good from the bad.....of course, ticketmaster is sort of a horse of a different color anyway....

Part of a horse, anyway....

aeroparrot · Post by **aeroparrot** » September 18, 2007 6:37 am

Report them to the Better Business Bureau anyway AND report them to the State.