East Troy ticket question

ejr · Post by **ejr** » April 24, 2008 3:23 pm

I am not going to Alpine, but read over this thread---I think I would also advise all of you to print out a copy of your confirmation email and bring that with you---even if you have tickets in hand. Better be safe than sorry on this one!

Mplsfins · Post by **Mplsfins** » April 24, 2008 4:11 pm

We shouldn't have to print our confirmation. When we purchased the tickets it is a binding contract. Most all of us specified that we wanted them shipped by mail. By them not doing this, they are in breach of contract. Where is there burdon of proof that they shipped them. They did not ship them with a delivery confirmation nor a tracking number. There is enough of us that have not received them yet for a burdon of proof that they did not ship out and if they did were lost. All I am requesting is for them to print new tickets and ship them out to me like was in the agreed upon by both parties contract.

ejr · Post by **ejr** » April 24, 2008 5:19 pm

Mplsfins wrote:We shouldn't have to print our confirmation. When we purchased the tickets it is a binding contract. Most all of us specified that we wanted them shipped by mail. By them not doing this, they are in breach of contract. Where is there burdon of proof that they shipped them. They did not ship them with a delivery confirmation nor a tracking number. There is enough of us that have not received them yet for a burdon of proof that they did not ship out and if they did were lost. All I am requesting is for them to print new tickets and ship them out to me like was in the agreed upon by both parties contract.

I understand and agree, but I doubt they will change their position. And, if they void tickets that were sent when they hold the second copy at Will Call, I would just want to have proof with me that I am the original purchaser of the tickets...just in case. Probably won't be needed, but it is just one piece of paper.

Mplsfins · Post by **Mplsfins** » April 24, 2008 6:05 pm

If they don't I will sick my cousin on them who works with the Attorney General in Illinois (he is an attorney). I am sure many people there are in the same boat I am in.

timmydahutt · Post by **timmydahutt** » April 24, 2008 6:17 pm

Now your talkin!!! I'm with you again. This whole Will Call thing is what really makes me mad. I'm not going to the show personally, so if there's a problem when my friends and family have to wait in some stupid line I will not be there to straighten it out. Isn't this what we pay those $ 15 fees for, so that they can deliver on their end of the deal!! For the amount of those fees they should be FED EXed to us with tracking info!!

SchoolGirlHeart · Post by **SchoolGirlHeart** » April 24, 2008 7:31 pm

timmydahutt wrote:Now your talkin!!! I'm with you again. This whole Will Call thing is what really makes me mad. I'm not going to the show personally, so if there's a problem when my friends and family have to wait in some stupid line I will not be there to straighten it out. Isn't this what we pay those $ 15 fees for, so that they can deliver on their end of the deal!! For the amount of those fees they should be FED EXed to us with tracking info!!

Did you pay with your credit card and are the tickets in your name? If so, will call may not release them to anyone else.....

I think you should all scream bloody murder, in writing, en mass. This is ridiculous.

Glorfindel7 · Post by **Glorfindel7** » April 24, 2008 7:37 pm

He makes a good point about the "wait in the will call line"... With this kind of screw up it would probably be better for them to rent an office trailer

Mplsfins · Post by **Mplsfins** » April 24, 2008 9:06 pm

Luckily for me I actually got them in my name. My wife bought my other 2 through ticketmaster and used her card. She isn't going but those are the 2 tickets I am going to use. The ones from Live Nation are for 2 firends. I am not going to wait in line for hours on end and miss all the fun in the lot. Say what you might about Ticketmaster at least they get the tickets to you. Anyone want to start a class action against them? This is a bunch of BULL SH!T if you ask me.

leach · Post by **leach** » April 25, 2008 1:18 pm

I was told if I have to pick my tickets up from will call I'll need a valid ID and credit card I used to pay for them.

tequilajoe · Post by **tequilajoe** » April 26, 2008 10:46 am

Just a thought but lets call them everyday, if we all call everyday, ask for bosses and mangers. Lets make it painful for them to keep up this BS. Anyone from Chicago or Milwalkee have a news station that does consumer action stuff might be worth a call.

They can fix the problem they chose not to or hell at least admit they screwed up.

timmydahutt · Post by **timmydahutt** » May 1, 2008 5:41 pm

Well, It appears that my complaint to the Better Business Bureau has paid off. I got a call from "Shane" today at Live Nation, who BTW also owns Alpine Valley. They are sending my tickets out tomorrow DHL next day. I should have them Saturday or Monday. They said they wanted to wait till after June 1st, but I said no and wanted them ASAP.

They immediately complied and said they will send me an email with the tracking number and update the complaint with the BBB.

I would suggest calling Live Nation and asking them politely to send your tickets out. They also said I would get a call from the PR manager at Alpine Valley.

Good Luck!!!

Glorfindel7 · Post by **Glorfindel7** » May 1, 2008 7:19 pm

So I assume anyone else is in the same boat as in getting tickets sent out? Or just those who complain?

Mplsfins · Post by **Mplsfins** » May 1, 2008 8:39 pm

I am going to call them in the morning and complain. They can take our money then not give us our tickets till the concert? That is a breach of contract. If you marked the boxed to have them mailed out they should mail them out. That is what I am going to tell them and if they don't I will let them know I will be contacting the BBB and my cousin who works in the Attorney Generals office in Illinois. He is an attorney by the way. That should be enough to get my tickets.

Finz Out,

Jason

p.s. According to an email I got from Live Nation there was a problem with a big block of tickets not getting out.
Here is what they sent me again.

Dear Jason,

Thank you for your reply. We are investigating this matter further and have found that all tickets for Jimmy Buffett's summer tour have been mailed out. We are aware that there may be a delivery issue for tickets purchased in the area and are further investigating this situation. We apologize for any inconvenience you may have experienced and hope to have a resolution for this matter soon. If you have not received these tickets within 72 hours of the event, please call us at 800.431.3462 Monday through Saturday from 10:00am to 5:00pm EST so that we can have your tickets held at will call. By having your tickets held at will call, we can insure that you are able to enter the show with valid tickets. Once will call is set up, the barcodes on the original tickets that were mailed will be invalidated incase someone that is not authorized to have your tickets tries to use them at the venue. Again, we apologize for any inconvenience and hope to be able to supply any updates shortly.

Thank you,
Meagan
Live Nation Ticketing

just jon · Post by **just jon** » May 1, 2008 11:31 pm

Mplsfins wrote:I am going to call them in the morning and complain. They can take our money then not give us our tickets till the concert? That is a breach of contract. If you marked the boxed to have them mailed out they should mail them out. That is what I am going to tell them and if they don't I will let them know I will be contacting the BBB and my cousin who works in the Attorney Generals office in Illinois. He is an attorney by the way. That should be enough to get my tickets.

As I posted in the other thread on this .. It's best not to get angry and threatening..

Not only is it not breach of contract (the event hasn't happened yet, and you didn't select FedEx guaranteed delivery of the tickets.. There's a lot of fine print there that basically says that unless you get a tracking number, they won't guarantee that you will get them until you pick them up at will call), but they have a lot more money for lawyers than any of us do (except, perhaps Jimmy...

)

Being nice and polite caused them to deliver my tickets this morning via DHL. Being angry and threatening with them may make you feel good, but it may also make them execute their right to deliver your tickets via Will Call.

jon

just jon · Post by **just jon** » May 1, 2008 11:32 pm

Glorfindel7 wrote:So I assume anyone else is in the same boat as in getting tickets sent out? Or just those who complain?

The had a delivery problem.. They don't know you didn't get your tickets unless you tell them.

jon

Mplsfins · Post by **Mplsfins** » May 2, 2008 4:53 pm

I just called them and they realize they have a problem with the IL, WI and MN area. They are shipping them out DHL and you will not be paying for it.
If you did not receive your tickets please call them at 1-800-431-3462 and give them your order number.

Finz Out,

Jason

Glorfindel7 · Post by **Glorfindel7** » May 2, 2008 8:19 pm

just jon wrote:
Glorfindel7 wrote:So I assume anyone else is in the same boat as in getting tickets sent out? Or just those who complain?
The had a delivery problem.. They don't know you didn't get your tickets unless you tell them.

jon

I called them and set up an issue, but I think they'll probably still go through will call in my case (I cannot guarantee I didn't destroy the ticket by accident.)

leach · Post by **leach** » May 6, 2008 2:06 pm

I just got off the phone with them. There are compiling a list of people who didn't receive there tickets and will be shipping them out in 7 -14 days via DHL. So if you haven't got yours yet you will need to call them to get on the list.

SchoolGirlHeart · Post by **SchoolGirlHeart** » May 6, 2008 2:12 pm

Now the other issue to be aware of is the possibility of a large number of invalid tickets floating around out there. If that batch of tickets was stolen rather than just inadvertently not shipped, they could be resold by the thieves. They'll look real (they ARE real) but the bar codes will be invalidated and the ticket holder will not be admitted.... Does anyone know what the deal is, whether that batch of tickets was stolen? That could make a big difference in who you buy your tickets from if you're still looking.....

Mplsfins · Post by **Mplsfins** » May 6, 2008 3:03 pm

According to the call I made to Live Nation, they are still investigating what happened. It appears the post office might have lost them all but they were not sure yet. No mention of them being stolen though. Even if you get the tickets you ordered it may be in all our best interest to print out our confirmation with our seats etc. so if there is a problem at the gate we can show them our documentation.

Finz Out,

Jason