Chicago Ticketmaster Screw-up

Guest · Post by **Guest** » July 27, 2001 11:33 am

How is TM supposed to create tickets they don't have, they're sold. They messed up, but what can they do about it other than refund the money which they said they'd do and even call each person to tell them their tiks are bad. TM has done what the are legally responsible for. Yes, I'd be mad if this happened to me, but there is absolutely nothing that either party can do about it. In my job as most, if I mess up, I fix it as best I can within the means I have to work with and fix it to the extent I'm legally obligated. That's what TM has done. Whatelse can they do? If there was a way to put those fans who got f'ed in the arena where they should be, don't you think they'd do it? They messed up, every company messes up at some time, even ones that specialize in one particular arena, s*** HAPPENS, go on, s*** it up and pay a little extra, or sit home and whine, I don't care. I've got great tix to Nissan, if I find out they're parking passes, do I go sue TM for a mistake they may have made, no, because I'd get my money back and chalk it up to experience. That's the problem with society today, everyone sues everyone else for such selfish unwarranted reasons, because people today are soo damn GREEDY!!

Get over it, crack a Corona and get on with you pathetic little life!

Guest · Post by **Guest** » July 27, 2001 12:05 pm

Maybe I'm missing something here. If TM issued parking passes instead of tickets and knows who got them since they contacted the customers and told them about it, shouldn't it be a simple thing to re-print the correct tickets? They must have records of each transaction - customer name, address, credit card info, date of show, venue, seat location.

jasonmason35215 · Post by **jasonmason35215** » July 27, 2001 1:09 pm

Annon 1,GREEDY? you say that you have what you want and if the guy next to you got screwed,too bad for him,you'll be in your seats,he can just "s*** it up and go on home" and you think you can call anyone else GREEDY? I have not said to sue TM for tons of money.I have said they should be taken to task for their error.They screwed up,let them pay to get JB for another show.You pay for the damage you cause.
Annon 2,TM can't reprint those tics because they have already sold those real tics.That is what the prob is.

AlbatrossFlyer · Post by **AlbatrossFlyer** » July 27, 2001 1:11 pm

seems to me that since TM knows who bought what when, that re-issuing new tickets for the show is the proper solution. but that would cost TM money out of their own pocket.

jasonmason35215 · Post by **jasonmason35215** » July 27, 2001 1:21 pm

Careful AF,you don't want to be called greedy,do you?
Let's take our pathetic little lives and go have a Corona.Wouldn't it be funny if the beers we bought were empty?hehehe

Guest · Post by **Guest** » July 27, 2001 1:30 pm

You just miss my point completely every time. And yeah, nice solution, where should the concert be Fantasyland. No better yet, TM could pay for Jimmy to come to everyone's backyard and play a private concert for each person and their friends.

jasonmason35215 · Post by **jasonmason35215** » July 27, 2001 1:49 pm

Now you are being a smartass.Where did I miss your narrow point?"They are screwed,go home and whine I don't care".I think I see your point.Good one.You are a helluva friend to have.I'll call you when the test results come back so you can lift MY spirits.
If a company screws up the only thing they do,should they be the only ones that can do the job?It is very simple.
You can accept halfassed service if you want.I do not.

Guest · Post by **Guest** » July 27, 2001 1:55 pm

oh yeah, than what's you plan with TM??

jasonmason35215 · Post by **jasonmason35215** » July 27, 2001 2:20 pm

For TM to pay JB for a make up show.If TM's attitude toward it's customers was different,my attitude toward them would be different.They do not care who gets thrown under the bus,so why should we be willing to jump under it on our own?

Guest · Post by **Guest** » July 27, 2001 2:24 pm

No, no once again you've missed the message here. What are you specifically going to do, what action are you going to take in dealing with TM yourself? My guess none, than your no better than me according to your previous messages!

The fact that you SUGGEST a dumb solution on a web board is not fixing, or dealing with the problem, just complaining/whining!

jasonmason35215 · Post by **jasonmason35215** » July 27, 2001 4:38 pm

In that case,I admit I was wrong to bother you with an opinion on a topic open for DISCUSSION.No one that comes here can do a thing about the situation.I was mistaken that we had the opportunity to say what we would like to see.
However,you are wrong in your assumption that I am no better than you.Too bad you never got a name because with your last post,it will be your last post.Otherwise you are only "complaining/whining".
Now,according to your own suggestion,you are dismissed.you will be quickly forgotten.

Guest · Post by **Guest** » July 27, 2001 5:07 pm

You just can't handle it can you. Be a big man and admit when you're beat!

BTW, who the hell cares if I've got some stupid nickname to post back and forth, I'm not going anywhere. Trust me I'll never run, especially not from a little man such as yourself.

Gone for now, (because I have a life), but I'll be back Monday to check what weak response you have to this.

Troj27 · Post by **Troj27** » July 27, 2001 5:26 pm

Let me get a chance to jump in here. First to the person wanting to know if they got bad tickets. The bad ones say Preferred Parking Pass, and do not include the name Jimmy Buffett and the Coral Reefer Band. Secondly, Mr. Anon., I'm not out to put Ticketmaster out of business or get more than I deserve. I understand that they can't get me into this years concerts. But there was a problem that they had here last year with an N'SYNC concert. There were many unhappy people who could not get into the venue, and what they did for them was to offer them a refund and to also offer them first choice of tickets to this years N'SYNC concert. Now that would be perfectly acceptable to me, to give up lawn seats this year for a shot at front row next year. The only problem was that to get this satisfaction, the fans had to make a lot of noise and keep the heat on them until they finally agreed to this. That's all I'm asking here, a very simple solution.

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Guest · Post by **Guest** » July 27, 2001 11:23 pm

I'm confused here. Maybe I don't have the facts right. But, the way I understand it is that TM simply "put the wrong piece of paper in the mail." So, why did they sell the tickets that were supposed to go to the people who got the "wrong piece of paper" to other people? Didn't they have a record of the people who got the "wrong piece of paper" buying admission tickets? So, why did they sell them to other people when they obviously had a record of these people buying tickets; they just sent them the wrong thing?

jasonmason35215 · Post by **jasonmason35215** » July 28, 2001 1:50 am

OK anon 1.There are over 500 people with what you call a "stupid nickname"and you have just insulted everyone of them.I will stay away from your childish attempts to get me riled with your references to size.No one here is amused.There are now at least 2 people in this conversation that do not have a screen name.If just one of you had a screen name,we would know to whom we are addressing when we speak.For their sake,I hope you do not have children,as you can not name them if you stick to your own stupid logic.However, using your own words again,you continue to bore us with your "complaining/whining".You do not want us to discuss things here.Please tell us where we can go and not be a bother to you.We like to have a conversation,you want us to stay home and whine.Why do you think you have the right to pop in and tell us we have to just "s*** up"every wrong that is done to us?I refuse to bend over frontwards because someone else has failed to do their job right and my interests will not be met.If you are reading the other posts here and not just picking little tid bits to try to match wits with me,you will see that this has happened before,reparations were made after attention was called to the error.Why do you not want this for people you are supposed to have a common bond with?Remember,this is a place for parrottheads,you do not seem to care for anyone but yourself.In your own world you can become very lonely.Once again I ask you,get a name so we will know who to address any remarks to.It is not just you,anyone posting under anon is automaticaly looked at with skeptisism.If you do not have the faith in what you say to put your good name on it,why should we believe a single word you say?
Rest up this weekend hoss,I don't need 2 days to craft a reply.Sweet dreams,angel.

Troj27 · Post by **Troj27** » July 28, 2001 3:03 pm

Well, Mr.A., the story I got from ticketmaster goes like this. The people who were ordering their tickets online had their orders misrouted by the TM computers. The orders went directly to preferred parking passes. In the meantime, people who were at the counters buying tickets were getting correct seats. By the time anybody figured out that they were selling an inordinate amount of preferred parking passes, they had already sold all the seating tickets. I figure that when they saw that their preffered parking area would have to cover half the parking lot to fit in all the passes they sold, somebody went into hiding for a while to try to find a new job. I purchased my "Tickets/Passes" in March and then again in April for the second show. That means that their mistake went undetected for over a week. And then it took them until July to finally notify me about their mess. I sounds to me that there were a lot of people trying to cover their asses before they just couldn't keep it hidden any longer.Since I have friends who had made travel plans based on the belief that we had tickets, it would have been a lot better to find this out earlier, before these plans were made. If this were just some run of the mill concert, I probably wouldn't be that upset, but this is Bubba we're talking about. It's not a concert it is an event, my friends and I usually start to plan for this on the way home from the previous years concert. So to me it is a big deal.

[size=-1][ This Message was edited by: Troj27 on 2001-07-28 15:06 ][/size]

[size=-1][ This Message was edited by: Troj27 on 2001-07-29 19:39 ][/size]

Troj27 · Post by **Troj27** » July 28, 2001 3:14 pm

Just another bit about the ineptness of Ticketmaster. They did credit my charge account for the refund. But true to form they did not credit the full amount. I had to call their customer service, who at first didn't believe that I had included all the passes, and then sit on hold for ten minutes until their rep. came back and said she had located the other tickets and was issuing the rest of my refund. Just another pleasant Ticketbastard experience.

jasonmason35215 · Post by **jasonmason35215** » July 28, 2001 9:19 pm

So Troj,you wanna come over to my house & we can whine?

Good thing anon 1 can get tics so you and your friends can get over it, I believe is what he wants you to do.Man,I hate that for you and your friends.Good thing TM doesn't do something important.

Troj27 · Post by **Troj27** » July 29, 2001 12:03 pm

Gee, Jas' I'd love to come to your house, but your address is just to damn hard to find. But if you want to come here for the Buffett concerts, if the wind is blowing the right way I'm close enough to the Tweeter Center to hear the concert, and I won't even charge extra for preferred parking.

jasonmason35215 · Post by **jasonmason35215** » July 29, 2001 2:12 pm

I'll bring the cheese.