By Diane Mapes
MSNBC contributor
updated 8:50 a.m. ET, Wed., Sept. 24, 2008
One minute, they’re nice, normal people. The next, they’re frothing at the mouse.
“It’s mind-boggling the things people will say and even the things I will say,” says Catherine McIntyre, a 38-year-old medical billing specialist from Houston. “People who’d never say something horrible in real life will do it again and again and again online. It’s like the behavior of crowds, or those mass beatings where no one gets blamed because everyone’s at fault.”
Actually, I try to control myself here because everyone here is so civil...but put me on the phone with an uninvited caller or a customer service issue and...well it isn't pretty.






