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so I go to the mall today.
I head into the Pro shop to see if there are any
Giants shirts. (baseball season is heading towards us)
No, they have Mets,Diamondbacks,Twins,(TWINS??)
and a few others no Giants... OK
the Sales person then walks up to the counter and
plops a salesbook down and says
"Dude check out the Nike Stuff, I will order whatever"
I say so you are not looking to get more?
" Nah.. I donno Just look at the book"
I said to Him Hell if I want to order it, I have the internet at home.



is this the trend in Customer service?

yup

I went into a similar sports store a few days ago and had the exact opposite experience.

The jersey I wanted was not in stock, but after a few phone calls, one was located in another store about 30 miles away. Even after I offered to make the trip, the store employee assured me the jersey would be in his store in a couple of hours and they would call when it was ready to be picked up. It arrived exactly as promised and they called like they said they would.

It was a beautiful thing.

Left Field ParrotHead wrote:I went into a similar sports store a few days ago and had the exact opposite experience.

The jersey I wanted was not in stock, but after a few phone calls, one was located in another store about 30 miles away. Even after I offered to make the trip, the store employee assured me the jersey would be in his store in a couple of hours and they would call when it was ready to be picked up. It arrived exactly as promised and they called like they said they would.

It was a beautiful thing.

thanks that makes me feel better..


and you do not want to hear my phone follies

spainjane wrote:yup

is your dog sticking its tongue out at me..





does He want to go hunting???

ragtopW wrote:

Left Field ParrotHead wrote:I went into a similar sports store a few days ago and had the exact opposite experience.

The jersey I wanted was not in stock, but after a few phone calls, one was located in another store about 30 miles away. Even after I offered to make the trip, the store employee assured me the jersey would be in his store in a couple of hours and they would call when it was ready to be picked up. It arrived exactly as promised and they called like they said they would.

It was a beautiful thing.

thanks that makes me feel better..


and you do not want to hear my phone follies

We'll save those for another day.

OH SPEW!!!!!

Bonds is on the Giants...Thus, Giants gear is not that popular.

ragtopW wrote:so I go to the mall today.
I head into the Pro shop to see if there are any
Giants shirts. (baseball season is heading towards us)
No, they have Mets,Diamondbacks,Twins,(TWINS??)
and a few others no Giants... OK
the Sales person then walks up to the counter and
plops a salesbook down and says
"Dude check out the Nike Stuff, I will order whatever"
I say so you are not looking to get more?
" Nah.. I donno Just look at the book"
I said to Him Hell if I want to order it, I have the internet at home.



is this the trend in Customer service?

You like the Twins...

Unfortunately, it's a sad commentary on society that we are now pleasantly surprised when someone actually does what they say will do.

I was trained in the "old school" of Customer Service, in which you actually sound like you mean it when you apologize (yes, a CSR should actually APOLOGIZE on behalf of their company if there is a problem-real or perceived!), you would EMPATHIZE and DEMONSTRATE UNDERSTANDING of the situation. You would then attempt to resolve the problem and EXCEED the customer's expectations. You actually wanted to make your company LOOK GOOD, because by creating warm and fuzzies in the customer's mindset about YOU, you were letting them know that "x company" is really not so bad. All this, while actually speaking in clear English.
But that's another soapbox for another day....

phjrsaunt wrote:Unfortunately, it's a sad commentary on society that we are now pleasantly surprised when someone actually does what they say will do.

I was trained in the "old school" of Customer Service, in which you actually sound like you mean it when you apologize (yes, a CSR should actually APOLOGIZE on behalf of their company if there is a problem-real or perceived!), you would EMPATHIZE and DEMONSTRATE UNDERSTANDING of the situation. You would then attempt to resolve the problem and EXCEED the customer's expectations. You actually wanted to make your company LOOK GOOD, because by creating warm and fuzzies in the customer's mindset about YOU, you were letting them know that "x company" is really not so bad. All this, while actually speaking in clear English.
But that's another soapbox for another day....

depends... If the customer is reasonable in their request, and not spouting profanities (tho I doubt Wayne would do that over a jersey) and screaming at the CSR... sure. Help them as much as you can, apologize for the delay, and let them know you are trying to help them.

on the other hand... if they are being outright scum... and they are already torqued because you can't deliver the one copy of the Gutenberg Bible they saw and decided they had to have right now for just $4... wish them a pleasant day, and as soon as they are out of earshot/view, flip them the finger.

phjrsaunt wrote:I was trained in the "old school" of Customer Service

Would you mind getting a job at Citi Bank or Amex before I have to call either of them back?

No Wayne, It's you.

Sounds like the man is trying to keep the Giant fan down!!!

Tequila Revenge wrote:Sounds like the man is trying to keep the Giant fan down!!!

If that is the case, I would like to buy the man a drink.

We called customer service about the ping-pong table we purchased at Christmas and the MANUFACTURERS CUSTOMER SERVICE AGENT, said. "My suggestion to you is find the receipt, take it back to where you purchased it and then go buy another brand"

phjrsaunt wrote:Unfortunately, it's a sad commentary on society that we are now pleasantly surprised when someone actually does what they say will do.

I was trained in the "old school" of Customer Service, in which you actually sound like you mean it when you apologize (yes, a CSR should actually APOLOGIZE on behalf of their company if there is a problem-real or perceived!), you would EMPATHIZE and DEMONSTRATE UNDERSTANDING of the situation. You would then attempt to resolve the problem and EXCEED the customer's expectations. You actually wanted to make your company LOOK GOOD, because by creating warm and fuzzies in the customer's mindset about YOU, you were letting them know that "x company" is really not so bad. All this, while actually speaking in clear English.
But that's another soapbox for another day....

Apparently there's still some good CS in Canada....

live2ski wrote:Bonds is on the Giants...Thus, Giants gear is not that popular.

no Tiger gear either..


and I will Paraphrase Richard Ballard

"I don't root for the team for the current crop of super stars
but rather for the good times past and future"

Hoo Rah Richard.