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Posted: June 20, 2006 3:39 pm
by tjtryon
The Lost Manatee wrote:We use a mix of Dells, HPs, Compaqs, Gateways and Macs at my work and according to the IS department Dell's service is the one that gives them the most fits. Sometimes everything goes smoothly and sometimes it doesn't and when it doesn't it's a rear pain in the ^$$.
I've paid to get two of my guys DCSE certified. It only costs about $100 and about an hour of their time, and now they just call the "Bat phone" number at Dell, tell them whats wrong and what parts they need.
Posted: June 20, 2006 10:52 pm
by ph4ever
tjtryon your posts today have been very informative - thanks for sharing!!
Posted: June 20, 2006 11:40 pm
by ejr
as I stated yesterday, I was startled by how good, and quick the service was on my laptop computer. and today they called to follow-up and to make sure everything was working well.
I know this is not always the case, but I am very impressed by the service I received this past week.
Posted: June 21, 2006 8:54 am
by sy
tjtryon wrote:The Lost Manatee wrote:We use a mix of Dells, HPs, Compaqs, Gateways and Macs at my work and according to the IS department Dell's service is the one that gives them the most fits. Sometimes everything goes smoothly and sometimes it doesn't and when it doesn't it's a rear pain in the ^$$.
I've paid to get two of my guys DCSE certified. It only costs about $100 and about an hour of their time, and now they just call the "Bat phone" number at Dell, tell them whats wrong and what parts they need.
The web site parts login is even better. You log in, specify the parts needed, and they show up at the door. Eliminates even having to deal with calling in. Not sure how much that costs, though, if that's extra to being able to call in for that. (our company just renews the department each year and we all get logins emailed to us)