tech .. part 2

ragtopW · Post by **ragtopW** » September 24, 2006 5:17 pm

I had been doing Tech Support for Hewlett-Packard's DeskJet
division for about a month when I had a customer call with a
problem I just couldn't solve. She could not print yellow. All
the other colors would print fine, which truly baffled me
because the only true colors are cyan, magenta, and yellow. For
instance, green is a combination of cyan and yellow, but green
printed fine.

Every color of the rainbow printed fine except for yellow. I
had the customer change ink cartridges. I had the customer
delete and reinstall the drivers. Nothing worked. I asked my
co-workers for help; they offered no new ideas.

After over two hours of troubleshooting, I was about to tell
the customer to send the printer in to us for repair when she
asked quietly,

"Should I try printing on a piece of white paper instead of
this "yellow" construction paper?"

VanillaGrl · Post by **VanillaGrl** » September 24, 2006 5:51 pm

txaggirl91 · Post by **txaggirl91** » September 24, 2006 5:55 pm

CapnK · Post by **CapnK** » September 25, 2006 10:07 am

parrotpartygod · Post by **parrotpartygod** » September 26, 2006 1:15 am

Dally · Post by **Dally** » September 27, 2006 4:02 pm

I had a call similar to that when I worked for Verizon Business DSL.