Yay for M'ville Orlando and Chef Dan!

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buffettbride
Last Man Standing
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Favorite Boat Drink: Cuba Libre

Yay for M'ville Orlando and Chef Dan!

Post by buffettbride »

As many of you know, my daughter was recently diagnosed with Celiac Disease, which means she cannot have any gluten--found in wheat, barley, oats, and rye. Everywhere, basically.

I signed up on a message board when she was first diagnosed to keep up with the lateset and greatest on the disease. One of the forums is about dining out, which is very hard to do due to high risks of cross-contamination (like, french fries cooked in the same fryers as breaded food, etc).

I took a peek on that board today and saw these comments about a posters visit to Orlando, M'ville, and Chef Dan! (Maybe even if RM reads this they can tell Chef Dan he rocks).
bbuster from glutenfreeforum wrote:We are back from vacation and I want to spread the word about our wonderful experience.

Prior to going, I contacted several restaurants at Universal City Walk asking about gluten-free menu options. One was NBA City. We ate there and had a great meal - the chef came and talked to us and my son enjoyed a no-bun philly steak with french fries.

The other place was Jimmy Buffett's Margaritaville. Chef Dan not only e-mailed me, but called me personally (at work) and said they could arrange special gluten-free items if they knew when we were coming. I e-mailed about a week ahead that we would eat dinner there the following Wednesday. Dan got the e-mail a few days later (on the weekend) and tried to reach me, but could not. They were going to be closed due to a private party that Wednesday! Dan sent an e-mail and tried calling, but I was not there. Fortunately I checked e-mail the night before we left town, and he had left his personal cell phone number. I called him and said we would come on Thursday. This was his night off, but he said no problem, his sous chef Ron would take care of us.

We went for our dinner and between two managers and Ron, we had someone checking on our table at least 6 times to make sure everything was OK. This does not even count our waiter, who did a great job as well. We had a wonderful, relaxing meal and my son revelled in all the special attention.

We went back another night in an attempt to meet and thank Chef Dan personally, but it was Saturday and he could not break free. So my son sent him this e-mail, and I'd like to share it with you.


Subject: Thank you so much

Dear Dan,
Thank you so much for making all the special arrangements, I can't tell you happy I was. You made my day. Your restaurant is great, and it was even better that I could have a bun on my burger and giving me the gluten-free brownie. And putting it in the ice cream, that was so delicious. I couldn't even finish it there! I wish I lived in Florida, but I don't. =( I wish I could see you and thank you personally. You didn't have to do what you did for me, but that was so nice and thoughtful of you, I can't thank you enough. I only know one person my age with Celiac, and I am glad people are becoming more aware of it. Well, good luck at Margaritaville, and thanks again!!!

-Garrett Buster (age 13)
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springparrot
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Post by springparrot »

What a special chef!!!!!
PackPhanGirl
Hoot!
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Location: Beautiful North Carolina!

Post by PackPhanGirl »

[smilie=gt-happyup.gif] [smilie=gt-happyup.gif] Cool Story! Thanks for sharing!
Survive... stay alive
Till I see you again
pbans
On a Salty Piece of Land
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Location: Northern Utah.....

Post by pbans »

Now THAT is amazing customer service.......
I love to see someone that takes such pride in serving their customers!

KUDO'S to CHEF DAN.........give him a raise, Jimmy!!
Paige in Utah
"Don't try to shake it, just nod your head
Breathe in, breathe out, move on"
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ragtopW
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Post by ragtopW »

8) good man..
Conolulu
God's Own Drunk
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Location: Renovating the Retirement Home...

Post by Conolulu »

Awesome Service!!!! Chef Dan is wonderful!!!

Huge Kudos!


Now do you see why I need to work at the new one in Panama City when it opens..???

:D :D :D
BostonFins
We are the People our Parents Warned us
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Location: Boston, MA

Post by BostonFins »

That's awesome!!!
"Strangers stopping strangers, just to shake their hands..."
pair8head
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Location: I'm not in the middle of nowhere but, you can see it from here.

Post by pair8head »

It is sooooo good to read storys like this. Thanks for sharing it. :D :D :D
SAVE THE EARTH
It's the only Planet that has chocolate.
dnw
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Post by dnw »

Great story. Thank you Chef Dan. :D
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Debbie
nlcentralchmps03
I have found me a home
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Post by nlcentralchmps03 »

Outstanding story!

Thanks for sharing! :D
Justin
blackjack
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Post by blackjack »

Finz Up to Chef Dan!
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B.I.G. DAWG
We are the People our Parents Warned us
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Post by B.I.G. DAWG »

Awesome! thanks for sharing.
"At a moment like this, I can't help but wonder...what would Jimmy Buffett do?"
buffettbride
Last Man Standing
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Joined: April 6, 2004 11:43 am
Number of Concerts: 5
Favorite Boat Drink: Cuba Libre

Post by buffettbride »

Every time I see the name "Chef Dan" I think of "Lt. Dan" in Forrest Gump. :lol:
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SharkOnLand
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Location: Wishing I was somewhere other than here...

Post by SharkOnLand »

Customer service is only dead in some places. To the few out there like Chef Dan, thank you very much for caring.
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ragtopW
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Post by ragtopW »

And you know what???


Kudos to Garrett for the thank you note..
a very rare thing.. 8) 8)
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