A LESSON FOR ALL EMPLOYEES WHO WORK WITH RUDE CUSTOMERS!!
Indeed, an award should go to the Virgin Airlines gate attendant in
Sydney some months ago for being customer focused, while making her
point, when confronted with a passenger who probably deserved to
fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a Long
line of inconvenienced travellers. Suddenly an angry passenger pushed his
way to the desk. He slapped his ticket down on the counter and said, " I
HAVE to be on this flight and it HAS to be NOW".
The attendant replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the other passengers behind him could hear ...........
"DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her Public
Address microphone:
"May I have your attention please, may I have your attention please,"
she began - her voice heard clearly throughout the terminal ........
"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS.
If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man
Glared at the Virgin attendant, gritted his teeth and said, "F... You!"
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too."
A LESSON FOR ALL EMPLOYEES WHO WORK WITH RUDE CUSTOMERS!!
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britparrothead
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A LESSON FOR ALL EMPLOYEES WHO WORK WITH RUDE CUSTOMERS!!
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Wino you know
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